Shipping & Delivery
FREE SHIPPING ON PADDLE BOARDS AND PADDLES!
********* HAWAII & KEY WEST Board Orders $149 Shipping Per Board Extra.
All Hawaii accessories or paddle orders do not qualify for free shipping. Please email us for a rate quote.
****Additional Charges Per Board for shipments needing to go on Ferries or Boat for Example: KEY WEST, SAN JUAN ISLANDS, MARTHA'S VINEYARD****
*** NO SHIPPING ON INTERNATIONAL, PUERTO RICO, CANADA & ALASKA ORDERS. ***
*** NO FREE SHIPPING ON SOFT TOP SURFBOARDS ***
FREE SHIPPING QUESTIONS?
If you have any further questions or concerns prior to ordering your new paddleboard, please do not hesitate to contact us at 949.574.5888 or sales@veslpaddleboards.com
*All transit times listed below are calculated based on business days.
Shipping and Delivery
FREE SHIPPING on all stand up paddleboards shipped to either a commercial or residential address within the Continental USA. NO ADDITIONAL CHARGES APPLY FOR DOOR TO DOOR RESIDENTIAL DELIVERY.
********* HAWAII & KEY WEST Board Orders $149 Shipping Per Board Extra. ******Additional Charges Per Board for shipments needing to go on Ferries or Boat****
*** NO SHIPPING INTERNATIONAL, PUERTO RICO, CANADA & AK ORDERS. ***
The majority of orders placed before 2PM PST M-F ship same day. Orders received after 2PM PST or over a weekend or holiday will ship next business day. You will receive an email notification with tracking and carrier information when your order has shipped.
Delivery of New Paddleboards
Most orders are delivered within 2-7 working days. Deliveries are weekdays 8am to 5pm. Boards require inspection before signing and releasing carrier of any or all liability. Any damaged board must be refused and a replacement board will be sent. Boards are insured, but once the board is signed for and recieved, a claim cannt be filed with the carrier. All our boards are double boxed to insure it arrives in perfect condition.You will need to be available to receive, inspect and sign for the shipment. Please specify whether the address is a commercial (business) or residential address and provide two contact numbers in the notes field when you check out. The freight company will contact you 24hrs prior to schedule the delivery.
*Any change of address on paddleboards shipments there will be a $50 charge per address change. Address change is only with in the immediate area for example from your house to your work. A time delay will occur due to the address change. For a address change to another state or outside the immediate area other charges will apply.
*If you are unable to accept board delivery on scheduled day/time slot, there will be a daily dock storage fee of $25 or more per day of which the customer is responsible for along with a 20% restocking fee and shipping fees.
*VERY IMPORTANT*
Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise "AS IS" from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at 949.574.5888 and refuse the shipment. We will make sure to ship you a replacement board immediately at no additional charge to you.
Note: Vesl Paddle Boards has literally shipped thousands of paddle boards to satisfied customers worldwide. We know the excitement of receiving a new paddleboard first hand and we want you to be able to start having fun on it immediately. Whether your new board is going around the corner or around the globe, we take great care to make sure it will arrive safely and in perfect condition. All boards are thoroughly inspected and packed extremely well before leaving our warehouse. We only use reliable carriers familiar with how to safely transport paddleboards and each box is clearly marked to make sure they are handled gently every step of the way. Our goal is your complete satisfaction. If you have any further questions or concerns prior to ordering your new paddleboard, please do not hesitate to contact us at 949.574.5888 or sales@veslpaddleboards.com
SHIPMENT OF PADDLES & ACCESSORIES
We offer Free Domestic Ground Shipping on paddle and accessory orders. All Hawaii accessories or paddle orders do not qualify for free shipping. Please email us for a rate quote.
*** NO SHIPPING INTERNATIONAL, PUERTO RICO, CANADA & AK ORDERS. ***
We ship via UPS, USPS or FedEx. Once your order ships, you will be notified via email with your tracking number. Orders received before 2PM PST typically ship same day. Orders received after 2PM PST, on a weekend, or holiday will ship next business day. Most orders are delivered within 1-5 working days to any address within the Continental USA. Please open the package and inspect items for damage immediately upon arrival. If damage is found, please notify us immediately so we can get a replacement out to you and file the necessary claim with the shipping company. All damages must be reported to us within 3 days of you receiving your shipment.
CANADA CUSTOMERS
All Canadain customers can ship to a US border town in WA, MI or NY where you would pick up your shipment at one of the address below. You must contact the below business's before you make a order with us. You will need to create an account with them so they can give you a customer #. After that you may order with us and use their shipipng addrress along with your customer #: SHIPPING IS FREE WITH IN THE US
| WA | WA | ND | MI | NY |
| SHIP IT TO US | SHIP HAPPENS |
MIKES PARCEL PICKUP |
DETROITMAILBOX.COM | BOARDER MAIL BOX |
|
1920 NORTH MAIN STREET OROVILLE, WA 509.476.3995 |
115 First Street Sumas, WA 98295 360-988-8100 |
373 West Stutsman Street Pembina, North Dakota 58271 701-825-6471 |
1001 Brush Street Suite E Detroit , MI 48226 800 408-1694 |
102 W. Service Rd Champlain NY 12919 518-208-3028 |
| mikesparcelpickup@gmail.com |
Warranty
We offer the following limited warranty against any defect in workmanship or materials. This limited warranty excludes the following:
- Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
- Previous Repairs
- Broken Boards
- Boards with signs of improper care or handling
- Incidental Damage
- Unreasonable Use
EXCESSIVE HEAT WARNING :
Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :
- Distorted in size and/or quality
- Unreasonable Use
- Significant fading of color
These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.